What you'll learn

  • Build and maintain your product knowledge

    Review what you already know, find reliable sources of product information, and keep up to date with the products and services your business offers.

  • Deliver great customer servicest

    Communicate clearly, handle complaints professionally and build the kind of trust that keeps customers coming back.

  • Work within the rules and mange your time

    Understand the consumer legislation and procedures that shape how you sell, and organise your day to meet customer expectations.

Course overview

  • Welcome

  • Module one - product and service knowledge

  • Module two - customer service skills

  • Module three - legislation, regulations, and procedures

  • Module four - time management

  • Next steps

Why this course

In the pool and spa industry, every service call, shop visit and quote is a chance to build a customer for life, or lose one. Customers rely on you to explain what their pool or spa needs, recommend the right products and follow through on what you promise. This course covers the core skills behind effective customer service and sales in a pool and spa business. Learners will review and strengthen their product and service knowledge, learn where to source accurate information, develop their communication and complaint-handling skills, understand their obligations under consumer law and workplace procedures, and learn practical ways to manage their time. The result is more confident conversations, better sales and customers who trust your advice.
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Recognition of Prior Learning

This course aligns with key components of the CPP31218 Certificate III in Swimming Pool and Spa Service and the SIR30216 Certificate III in Retail, and can contribute towards your RPL evidence portfolio.

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